Returns & Exchanges

Welcome, cherished member of our plant-loving community. At Plant Life Decor Shop, we cultivate every aspect of your experience with the same intention and care we devote to our Adenium Arabicum and hand-selected Ceramic Pots. We understand that sometimes, a product may not perfectly fit your vision or arrive in less-than-ideal condition. This policy is rooted in our commitment to transparency, trust, and your complete satisfaction.

1. Our Returns & Exchange Promise

We gladly accept returns and exchanges for most items within 15 days of your receipt of the shipment. To be eligible, the item must be unused, in its original packaging, and in the same condition as you received it.

2. Step-by-Step Process: A Gentle Guide

Step 1: Initiate Your Request

Please contact our dedicated care team at [email protected] within the 15-day window. Include your order number and details about the product you wish to return or exchange.

Step 2: Receive Instructions & Return Authorisation

We will respond within 2 business days with a Return Merchandise Authorisation (RMA) number and detailed instructions for shipping the item back to our nursery hub. Please do not send anything without this authorisation.

Step 3: Package & Ship Your Return

Securely pack the item(s) in their original packaging, if possible. Include the RMA number clearly on the outside of the package. Ship it to the address we provide. We recommend using a trackable shipping service, as you are responsible for the item until it reaches us.

Step 4: Our Inspection & Your Resolution

Upon receipt, our team will gently inspect the returned item. Once approved, we will promptly notify you and proceed with your chosen resolution:

• Exchange: We will ship the replacement item to you. Standard or free shipping will apply based on the new order value.
• Refund: We will initiate a refund to your original payment method.

3. Request Email Template

To help you structure your request, here is a template you may use:

4. Refunds: Timing & Method

Your financial peace of mind is important to us. Refunds are processed using the original payment method.

• Timing: Please allow 5-10 business days for our team to process the return after we receive it. Once processed, it may take an additional 5-10 business days for the refund to be reflected in your account, depending on your bank or payment provider (Visa, MasterCard, JCB, PayPal).
• Shipping Costs: Original shipping fees are non-refundable. For exchanges, we cover the standard shipping cost of the replacement item.

5. Items We Cannot Accept for Return

Inspired by the delicate and living nature of our products, and to ensure the health and safety of our global community, we cannot accept returns or exchanges for the following:

• Living Plants & Bulbs: All Living Plants (e.g., Adeniums, Ferns, Bromeliads, Foliage, Fruit Plants, Bonsai, Air Plants), Flowering Bulbs, and Bulbs & Seeds. Due to their perishable nature and specific care requirements, their condition is highly variable after leaving our nursery.
• Custom or Final Sale Items: Any item marked as final sale or custom-made (e.g., specific Decor Combo Packs).
• Opened or Used Products: Fertilizers, Flower Seeds, or any product where the seal is broken or packaging is not intact.

Please note: If a living plant arrives damaged or deceased, please contact us within 48 hours of delivery with clear photographs. We will review each case with compassion and work towards a satisfactory resolution, which may include a replacement (subject to availability) or store credit.

6. Damaged or Incorrect Items

If your order arrives damaged or contains an incorrect item, please contact us at [email protected] within 48 hours of delivery. We will arrange for a prepaid return label and expedite a replacement or refund at no cost to you.