Privacy Policy

Welcome to Plant Life Decor Shop. Just as we nurture each Adenium Arabicum and hand-select every Ceramic Pot with intention, we approach your personal information with the same reverence, care, and commitment to security. This Privacy Policy explains how we collect, use, protect, and honour your data when you visit plantlifedecorshop.com. We are rooted in transparency, and we invite you to understand how your information helps us cultivate a better experience for you, our valued member of the global plant-loving community.

1. The Information We Gently Gather

To provide you with a seamless, secure, and personalised journey—from browsing our Bonsai collection to delivering your Decor Combo Pack—we may collect the following types of information:

• Information You Provide: This includes your name, email address, shipping address (like our nursery at 64 Orchard Street), billing address, and phone number when you make a purchase or create an account. It also includes your payment method details (processed securely by our partners) and any messages you send to our care team.
• Transaction & Order Details: Details of the products you purchase, such as that rare Bromeliad or Flowering Bulbs, order value, and shipping preferences.
• Technical & Browsing Information: When you visit our site, we automatically collect certain data through cookies and similar technologies. This may include your IP address, browser type, device information, pages you view (whether you’re exploring Air Plants or Fertilizers), and how you navigate our shop.
• Communication Data: Records of our correspondence if you contact us for support at [email protected].

2. How We Use Your Information: Nurturing Your Experience

We use your data only for clear, purposeful, and legitimate reasons, always aiming to enhance your connection with nature and curated design:

• To process and fulfil your orders for living plants and handcrafted decor, ensuring your Bird’s Nest fern or Cane Pots arrive safely.
• To communicate with you about your order, provide customer care, and respond to your inquiries.
• To process payments securely through encrypted, PCI-compliant gateways (Visa, MasterCard, JCB, PayPal).
• To manage your account and provide you with a personalised browsing experience.
• To send you (with your consent) updates on new arrivals like rare Adeniums or Flower Seeds, care tips, and mindful living inspiration.
• To improve our website, product range, and services by understanding how our community of urban gardeners and plant parents interacts with our shop.
• To comply with legal obligations and protect the security of our transactions and community.

3. Sharing & Disclosure: We Value Your Trust

We treat your personal information as carefully as we package our delicate Ferns. We do not sell, rent, or trade your data to third parties for marketing. We only share it when necessary and under strict conditions:

• Service Providers: We share data with trusted partners who perform essential services for us, such as payment processing, order fulfilment, shipping (including global delivery, except to certain remote locations and parts of Asia), and IT support. These partners are bound by contracts to protect your data and use it only as we instruct.
• Legal Requirements: We may disclose information if required by law, to protect our rights and the safety of our customers, or to prevent fraud.
• With Your Consent: We will share information with other parties only when you have given us explicit permission to do so.

4. Data Storage & Security: Our Digital Greenhouse

Your security is our priority. We implement robust technical and organisational measures to protect your data from unauthorised access, alteration, or loss.

• All payment transactions are encrypted using SSL technology and processed via PCI-DSS compliant gateways. We never store your full payment card details on our servers.
• Personal data is stored on secure servers and accessed only by authorised personnel.
• We retain your information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
• While we strive to use commercially acceptable means to protect your data, we remind our community that no method of transmission over the Internet is 100% secure.

5. Your Rights: You Have Control

As a valued member of our community, you have rights regarding your personal information. You may:

• Access: Request a copy of the personal data we hold about you.
• Correct: Update or correct any inaccurate or incomplete data.
• Delete: Request erasure of your personal data, subject to certain legal obligations.
• Object or Restrict: Object to our processing of your data or request we restrict its use.
• Withdraw Consent: Where we rely on your consent (e.g., for marketing), you may withdraw it at any time.
• Data Portability: Request a transfer of your data to another service provider.

To exercise any of these rights, please contact us using the details below. We will respond to your request in accordance with applicable data protection laws.

6. Cookies & Tracking Technologies: Understanding Your Journey

Like notes on how to care for a Foliage plant, cookies help us understand how you interact with our website. These small text files are placed on your device to:

• Remember items in your shopping cart as you browse our Cactus collection or Essentials.
• Understand site usage and preferences to improve performance and design.
• Provide a more personalised experience.

You can control cookie settings through your browser. Please note that disabling some cookies may affect the functionality of our website, such as the ability to complete a purchase.

7. Changes to This Policy

Our shop, like our plants, grows and evolves. We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review it periodically.